{"id":67398,"date":"2024-09-09T15:59:39","date_gmt":"2024-09-09T13:59:39","guid":{"rendered":"https:\/\/click2buy.com\/?post_type=case_studies&#038;p=67398"},"modified":"2024-09-12T14:46:12","modified_gmt":"2024-09-12T12:46:12","slug":"biolane","status":"publish","type":"case_studies","link":"https:\/\/click2buy.com\/fr\/case-studies\/biolane\/","title":{"rendered":"Am\u00e9liorer l\u2019Exp\u00e9rience Client d\u2019une Marque Historique"},"content":{"rendered":"\n<p>Fond\u00e9e il y a plus de 50 ans par un pharmacien soucieux de respecter la peau d\u00e9licate des b\u00e9b\u00e9s, Biolane est aujourd&rsquo;hui une marque phare dans le domaine des soins pour nouveau-n\u00e9s. Avec une mission claire d\u2019offrir des produits doux, naturels et \u00e9co-con\u00e7us, Biolane est pl\u00e9biscit\u00e9e par les parents \u00e0 travers toute la France. En tant que marque omnicanale, elle dispose d\u2019un r\u00e9seau de distribution vari\u00e9 : pharmacies, grandes surfaces et e-commerce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contexte<\/h2>\n\n\n\n<p>Avec une large gamme de produits destin\u00e9s aux b\u00e9b\u00e9s, Biolane jouit d&rsquo;une solide r\u00e9putation en mati\u00e8re de soins pour la peau. Cependant, pour continuer \u00e0 satisfaire ses clients modernes et renforcer sa pr\u00e9sence sur tous les canaux de distribution, Biolane a d\u00fb innover. L\u2019exp\u00e9rience client n\u00e9cessitait d\u2019\u00eatre fluidifi\u00e9e, notamment en ligne, tout en facilitant l\u2019acc\u00e8s aux produits via des points de vente vari\u00e9s. La solution Click2Buy s&rsquo;est av\u00e9r\u00e9e \u00eatre la r\u00e9ponse id\u00e9ale \u00e0 cette probl\u00e9matique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Besoins<\/h2>\n\n\n\n<p>Biolane a identifi\u00e9 la n\u00e9cessit\u00e9 de moderniser l&rsquo;exp\u00e9rience d&rsquo;achat en ligne pour ses consommateurs, tout en garantissant une facilit\u00e9 d&rsquo;acc\u00e8s \u00e0 ses produits \u00e0 travers diff\u00e9rents r\u00e9seaux de distribution. La marque souhaitait une solution simple d&rsquo;utilisation pour les consommateurs, capable de leur fournir des informations pr\u00e9cises et pertinentes, leur permettant ainsi de localiser facilement les points de vente, que ce soit en pharmacie, en grande surface ou sur son site e-commerce.<\/p>\n\n\n\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/5cdx3w68nr.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_5cdx3w68nr seo=true videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/5cdx3w68nr\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comment Biolane a optimis\u00e9 l&rsquo;exp\u00e9rience client et facilit\u00e9 l&rsquo;acc\u00e8s \u00e0 ses produits gr\u00e2ce \u00e0 la solution Click2Buy ?<\/p>\n","protected":false},"featured_media":67442,"template":"","brand_quote_page":[122],"class_list":["post-67398","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","brand_quote_page-home"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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